Del Mar Italian Restaurant Reviews
Average rating
Food: 6.5 | Service: 5.5 | Ambience: 6.5 | Value: 5.5 | Recommendation: 7-
Peter
Jan 3rd 2012
Del Mar Italian Restaurant review
Just wanted to say big thanks you to all for a wonderful evening
it was perfect and the food was really yammy.All the feed back
from the other teams was also very positive. Thanks again"
the best Italian restaurant in Cornwall.
Peter -
Dave Alford
Jan 3rd 2012
Del Mar Italian Restaurant review
My mother lives in perran and I have suffered this resteraunt for years. It is overpriced, cramped and has agressive sullen service. The food is poorly cooked with little attention to the flavours. ie fish that tastes like it was cooked in meat fat. I finially convinced my mother that she had been ripped off for the last 20 years. This restaurant makes its money from visitors who will only make one visit. Locals advise us to order only the lowest price dishes (pizza). Go next door to to the Wetherspoons for a better deal which includes a smile!! -
P Lister
Jan 3rd 2012
Del Mar Italian Restaurant review
Not family friendly.
We were made to feel very unwelcome, the sign outside said open all day in high season, the door was locked, we rang the telephone number- there was no answer, we knocked again, a window opened we were told to come back at 5 0'clock . At 5'10 we were allowed into the restaurant but told that we might come in to eat but we had to leave before 6 o'clock because thay had customers booked in. we were served at 5'35 and we were watched for 20 minutes before being presented with the bill and asked to go and sit outside on the wooden benches to finish our drinks.
The atmosphere was very cold and unfriendly and we were treated as though we were being done a huge favour . There were 'looks' down the nose, shakings of the head. We were spoken to in a brusque, rude manner. I would never recomed this restaurant to anybody unless I disliked them immensley.
The food was expensive, small portions and not even very special, my portion tasted shop bought, I could easily compete with their menu myself. It spoilt the last evening of our holiday. -
Jacqui Greenshields
Jan 3rd 2012
Del Mar Italian Restaurant review
My husband & I ate here and we experienced a delightful evening. The staff were friendly and attentive, and the food was superb.
After reading other reviews I feel I must just add that on our visit we did experience some other diners being rather loud, letting everyone know that they were on holiday and had 'loads of money' to spend. They were rude and argumentative towards the staff, who in my opinion, remained calm and curteous and dealt with them in a professional manner.
I would thoroughly recommend this restaurant. -
Lisa McDougall
Oct 20th 2010
Del Mar Italian Restaurant review
This is obviously a restaurant who can get away with terrible customer service because it's a tourist area. I have never been treated so badly in a restaurant in all my life.
First of all my friend was given the wrong starter. When he asked for it to be changed they questioned whether he was right.
For a two course meal we were in the restaurant for over three hours because the service was so slow.
We were then over charged and again we were questioned whether we were right in an extremly aggressive manner. When they finally admitted that they were wrong they gave us too much change. We didn't want to leave any tip so just left what we owed them in the change. As we were leaving the red headed waiter threw our money at us! I told him that we didn't want to tip and that it was just his change and he shouted at us, telling us to leave his restaurant! I was shaking with anger at this point. Please please please don't go to this restaurant and risk being insulted / assaulted! They obviously haven't ever heard of customer service and it's upsetting that they can get away with such behaviour. -
Steph
Oct 20th 2010
Del Mar Italian Restaurant review
I visited Perranporth with my boyfriend last week and on our last night there went to the Del Mar restaurant. I can honestly say, I have never experienced such poor customer service in my life!
When we arrived at the restaurant the staff were literally running around all over the place (having worked in a restaurant myself I know that successful service comes from having staff dedicated to particular areas) and rather than sit us somewhere the waiter just continually pointed at various tables and then walked off.
We were then asked for drinks by another waiter and barely given the time to look at the menu before he quite abruptly asked for our order.
When the starters arrived I was disappointed to find on the plate with my calamari a small dish of tartare sauce (an unusual accompaniment to calamari) which had a thick skinned-over layer on the top of it, and to make things worse this was the only thing on the plate with any taste. My boyfriends 'special' starter of sliced beef with ricotta and basil was just as tasteless.
When the starter plates were taken away we had both finished our drinks, but were not asked if we would like another drink and were not asked if we enjoyed the food.
For my main meal I had ordered seafood risotto and when the waiter brought me mushroom risotto I had to explain 4 times that it was not what I had ordered (and would not have done since I do not like mushrooms and therefore wasnt willing to eat it). The plates were snatched away from the table, there was no apology and we were not told when we would receive our main meals. The waiter who had taken our order stormed over to the table with a piece of paper in his hand and in an aggressive manner asked what I had ordered and when I stated that I had ordered seafood risotto he huffed and walked away.
We had still not been asked if we would like another drink, received an apology for the mistake or been told when our food would arrive!
When the food did arrive the waiter was about to walk away when I asked if we could order more drinks, which then sat on the bar opposite our table for over 10 minutes, with at least 4 different waiting staff walking past them, before we had to ask somebody for them. The main meals were no better than the starters, the seafood in the risotto was completely overcooked and bland.
During the time we were there a lady at a nearby table explained to the waiter who had been extremely abrupt with us that her meat was cold, to which he repeatedly protested that the plate was hot!
After making the waiter touch the meat to show it was cold he finally took it away, again with no apology. There was a table behind us who had received no further drinks or attention since they came in and having sat there for around 20 minutes with credit card in hand, I pointed the waitress over to their table when we asked for the bill as soon as the plates were taken.
10 minutes later the table behind us were still waiting for their bill at which point they made their way over to the bar themselves. When we received the bill I was appalled to see a 'cover charge' of £1.50. Surely it is within a restaurants remit to 'cover' their tables without the customer having to pay!
I would never recommend this restaurant to anyone and will certainly never return myself, and it seems that as they thrive on tourist customers they think it is perfectly acceptable to serve bland food with dreadful service as they know they will have a constant stream of newcomers, and this is shameful.
Having read other reviews on the internet it seems I am not the only person to have had such an awful experience. -
clare butler
Oct 20th 2010
Del Mar Italian Restaurant review
Have eaten here many times, the food is always excellent and the staff very friendly. The prices are reasonable and the food is fantastic, lovely clean venue.; I would reccommend this restaurant to anyone. -
Marc
Jan 17th 2010
Del Mar Italian Restaurant review
My girlfriend & I have eaten here many times over the last few years & every time we have had a thoroughly lovely meal, consistently excellent! They do get busy in high season but this creates a nice lively atmosphere. Highly recommended -
Charles
Jul 9th 2009
Del Mar Italian Restaurant review
we went to delmar italian restaurant. the food was fantastic and
very good service we are recommend every body
thanks. -
Mrs O\'Gorman
Mar 12th 2009
Del Mar Italian Restaurant review
Went to this restaurant twice on a recent weekend break to Perranporth. First visit was fine and the food was nice.
On the second visit we were treated very badly. The restaurant got our order wrong and when we complained, the waiter was quite confrontational. This made me feel extreamly intimidated. We ended up asking for the bill and leaving there and then. This restaurant has no clue about customer service. I hope to visit Perranporth again, but will stay away from that establishment.
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